All orders ship the next business day after they are placed. An order containing backordered items will be held until all items can be shipped. If you would prefer otherwise, please place two separate orders. Your card will not be charged until your order ships. All orders ship via UPS or Priority Mail. Rates are calculated based on your zip code, size and weight of item. Skulltaxidermy's policy is not to use our shipping rates as a means of generating profit. Our cost of packaging and shipping is your cost.
We're a reasonable company run by reasonable people. So we offer a 30-day product price money-back guarantee* on all non-living product purchases (provided they are in original condition and packaging). Due to conditions unmonitored by us, there is no guarantee on longevity or productivity of living specimens ordered from us. We do guarantee live delivery of specimens, and may request you return specimens that may have died in transit. If you are not satisfied with your non-living purchase, you need to contact us (preferably via email: firstname.lastname@example.org) within 30 days of the shipment date shown on your invoice. We'll give you a Return Authorization number (RA#); write it on the package and in the space provided on the back of the invoice, note the reason for return and copy both sides of your receipt for your records. Package the item(s)securely (with your receipt) and send to the address below. For your protection, we recommend that you use a tracked or insured method of shipment. We are not responsible for packages lost or damaged in transit.
Due to the various condition of specimen, age of animal, oil concentration in bone, and natural variation of bone coloration, there is no guarantee of the degree of whitening skulls sent to us will obtain. Returns should be postmarked within 10-business days of receiving your RA#. Otherwise please call for a new one. All unauthorized returns will be sent back to billing address on file.
Now if you have received a damaged product that is another matter - just let us know right away and we'll help you out with a replacement product.
Please send all returns to:
1208 Kentucky St.
Deer Lodge, MT 59722
*We can only refund shipping costs if the return is a result of our error. If you follow the directions here, you will receive a credit to your card in reasonable time and won't incur any restocking fees.